Customer support
Questions about an order, delivery, or anything else? Check the FAQ below or send us a message, we'll get back to you fast.
customersupport@axel.mk
Phone
02 3 000 100
Hours
Mon–Sat: 09:00–18:00
Frequently asked questions
How long does delivery take?
Courier delivery across North Macedonia usually takes 1–3 business days from dispatch. Showroom pickup is typically ready within 3 hours.
How can I track my order?
You'll get a tracking link by email as soon as your order ships. You can also check order status from your account.
What payment methods do you accept?
Cash on delivery, Visa, Mastercard, and bank transfer. Card payments are processed securely at checkout.
Can I return or exchange an item?
Yes, most orders can be cancelled within 14 days of delivery for a refund. Contact us and we'll walk you through it.
Do you offer a warranty?
All products come with the manufacturer's standard warranty. Reach out with your order number if something needs a repair or replacement.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, email us as soon as possible and we'll try to adjust or cancel it.
Do you deliver outside North Macedonia?
Currently we only deliver within North Macedonia. Showroom pickup in Skopje is available for all orders.
How do I use a gift card?
Enter the gift card code at checkout to apply its balance to your order. It can be combined with other payment methods.